--- title: "How do I, as an Administrative user, reset a user's password?" isPublished: true --- # How do I, as an Administrative user, reset a user's password? If you have the Operations Manager role, you have the ability to reset the password of student and instructor accounts belonging to your organization. To reset a user’s password: 1. Navigate to the user’s **Profile** page. 1. On the **Profile** page, click **Change Password**. The Change Password link has an icon of a lock and is at the top of the user’s profile, next to the Edit option. 1. In the dialog that opens, enter a password of your choice in the **New Password** and **Confirm Password** fields. > Passwords must meet the following complexity requirements: > - 8 characters > - 1 number > - 1 letter > - 1 lower-case letter > - 1 special character 1. Click **OK**. 1. Click **OK** to close the dialog stating that your password was successfully changed. 1. To ensure that the user is prompted to change their password, click **Edit** on the user’s **Profile**. 1. Check the **This user must change their password on next logon** check box and click **Save.** The student will not be notified when their password is changed. Therefore, please inform the student their new login credentials. > [!Note] You will not be able to reset a password for a user logging into the TMS through an outside authentication such as Google or Microsoft Live. If you experience any issues resetting a user’s password, please submit a Support ticket at [**https://skill.info/support**](https://skill.info/support) for assistance with the password reset.