--- title: "How do I change my password?" description: "Instructions for receiving a password reset email." isPublished: true --- # How do I change my Skillable password? There are two possible ways to reset your password, if you cannot login you may trigger an email with a password reset link, if you can login, you can reset your password on your user profile. > Users logging into the Skillable TMS through an outside authentication such as Google or Microsoft Live must reset their password through their authentication provider, it cannot be done using our Login Assistance page. ## Password Reset through Email In the event that a user forgets their password, they can easily initiate the password reset process through our Login Assistance page. By following these simple steps, users can regain access to their accounts: 1. From the site login page, click the **Sign In** button. 1. Click the **Reset Password** link. 1. Alternately, from your site URL go to /User/LoginAssistance, for example, https://[yoursitename].learnondemand.net/User/LoginAssistance. 1. On the Login Assistance page, enter the **primary email address** associated with your user account, if you cannot remember your primary email, contact your organization's administration or open a support ticket from the link at the bottom of the page. 1. Click on the **Send Instructions** button. ![](/tms/images/password-reset-link.png) *Access the password reset link by first clicking the sign in button on the login page* ![](/tms/images/login-assistance.png) *On the Login Assistance page, input the user's primary email address* ### Reset Password Email Once these steps are completed an automated email will be sent to the primary email address provided. This email will contain a password reset link. ### Resetting Password To reset your password, follow these instructions: 1. Access your email inbox and open the password reset email received. 1. Click on the password reset link provided in the email. This will redirect you to the password reset page. 1. On the password reset page, enter your new desired password in the designated field. 1. Confirm the new password by re-entering it in the confirmation field. > Passwords must meet the following complexity requirements: > - 8 characters > - 1 number > - 1 letter > - 1 lower-case letter > - 1 special character 1. Click on the **OK** button to finalize the password reset. ## Password Reset on the User Profile Once you are logged into the TMS, you may change your password from your user profile. 1. In the top right corner of any page, click **your name** to open a menu and choose **View Account** 1. On your **User Profile** page, click **Change Password** 1. In the dialog that opens, enter a password of your choice in the **New Password** and **Confirm Password** fields. > Passwords must meet the following complexity requirements: - 8 characters - 1 number - 1 letter - 1 lower-case letter - 1 special character 1. Click **OK** 1. Click **OK** to close the dialog stating that your password was successfully changed ![](/tms/images/view-account.png) *Open your user profile from the user menu* ![](/tms/images/change-pw-link.png) *On the User profile select the Change Passord link* ![](/tms/images/change-pw-dialog.png) *Input and confirm new password* > :small_blue_diamond: Please note: Your password can be changed in Skillable Studio, using the same steps. ### Additional Assistance If you experience any issues resetting a user’s password, please submit a Support ticket at [**https://skill.info/support**](https://skill.info/support) for assistance with the password reset.
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